Privacy Policy
1. Introduction
Luxury Express operates from Pakistan and ships genuine gemstones to customers across the United States of America. In doing so, we collect certain personal and transactional data to process orders efficiently, enhance customer experience, and comply with international shipping and business regulations.
This document explains our approach to data privacy, ensuring complete transparency in how we manage your information. We are fully committed to keeping your data confidential, secure, and used only for legitimate business purposes.
2. Information We Collect
When you visit Luxury Express, we may collect the following types of information:
a. Personal Information
We collect personal data necessary for order processing and delivery, including:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely through trusted gateways)
- Order and transaction history
b. Non-Personal Information
We also collect non-identifiable data through analytics and cookies, such as:
- Browser type and version
- Device type and operating system
- IP address and approximate location
- Website usage patterns and session duration
This data helps us understand how users interact with our website, enabling us to improve functionality and user experience.
3. How We Use Your Information
We use the information collected for the following purposes:
- Order Processing and Delivery:
To confirm, package, and ship gemstones from Pakistan to your provided U.S. address. - Customer Support:
To assist with inquiries, returns, refunds, or gemstone authenticity verifications. - Payment Processing:
To securely complete transactions through encrypted and verified payment systems. - Communication:
To send order confirmations, delivery updates, and respond to your messages or feedback. - Marketing (Optional):
With your consent, we may send promotional offers, gemstone care tips, or product updates via email or SMS. - Compliance and Security:
To fulfill legal obligations related to customs, export documentation, and fraud prevention.
4. Data Protection and Security
At Luxury Express, we employ strict security protocols to protect your data against unauthorized access, disclosure, or misuse. Our website uses SSL (Secure Socket Layer) encryption to ensure all transactions and communications remain private.
Additionally:
- Your payment details are never stored on our servers.
- Access to customer data is restricted to authorized staff members only.
- We regularly review and update our cybersecurity measures to align with international standards.
Despite these efforts, please note that no method of data transmission over the internet can be guaranteed as 100% secure. However, we take every possible step to safeguard your information.
5. Cookies Policy
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:
- Remember your preferences and shopping cart items
- Analyze traffic and improve website performance
- Deliver relevant gemstone recommendations
You can manage or disable cookies through your browser settings, but certain website features may not function properly without them.
6. Data Retention
We retain customer data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it is securely deleted or anonymized from our systems.
For example:
- Order and shipping records may be kept for tax or customs compliance.
Email communications may be archived for service quality purposes.
7. Sharing of Information
We do not sell, rent, or trade your personal data to third parties. However, we may share limited information with trusted entities under specific circumstances, such as:
- Shipping Carriers: To deliver your gemstones safely and on time.
- Payment Processors: To authorize and complete secure transactions.
- Legal Authorities: When required to comply with customs, import/export laws, or government requests.
Every third-party partner we work with adheres to strict confidentiality and data protection standards.
8. International Data Transfer
Since Luxury Express operates in Pakistan and serves customers in the United States, your data may be transferred and stored across international borders. We ensure that such transfers comply with applicable data protection laws, using secure transmission channels and encryption protocols.
Your personal information is handled with the same level of care and protection regardless of location.
9. Your Rights
As a valued customer, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or outdated information
- Ask for deletion of your data (subject to legal requirements)
- Opt-out of marketing communications at any time
- Withdraw consent for data processing
To exercise any of these rights, simply contact us via the details provided below. We aim to respond to all requests within a reasonable timeframe.
10. Links to Other Websites
Our website may contain links to third-party platforms or payment gateways. Please note that once you leave our site, we are no longer responsible for the privacy practices or security of external websites. We encourage you to read their respective privacy policies before sharing any personal information.
11. Children’s Privacy
Our services are not directed toward children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can delete it from our records.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The latest version will always be available on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services after any modifications constitutes acceptance of the updated terms.
Luxury Express – Where Authenticity Meets Elegance.
Your satisfaction and privacy are our top priorities.
